Shipping & Delivery

How long will it take to receive my order?

Processing usually takes 1 - 2 business days. Once shipped, domestic orders typically arrive within 5–7 days, while international shipping can take 10–21 days depending on customs.

Do you ship internationally?

Yes! We ship worldwide. Please note that international customers are responsible for any customs fees or import duties incurred by their country.

How can I track my package?

Once your order is dispatched, you will receive an email with a tracking number and a link to follow its journey.

Are the colors exactly as they appear on the website?

We strive to display our products as accurately as possible. However, because we use natural materials and different screen calibrations, slight variations in color and texture may occur, making each piece unique.

Orders & Returns

Can I change or cancel my order?

We move fast! If you need to change or cancel an order, please contact us at info.moon@moonsfurlab.com within 12 hours of placement. Once an item has entered production or shipping, we cannot make changes.

What is your return policy?

We want you to love your purchase. If you are not satisfied, we accept returns on unused items in original packaging within 14 days of delivery. Note: Custom-made or personalized items are final sale.

What if my item arrives damaged?

We inspect every piece before it leaves the lab. However, if your item arrives damaged during transit, please email us a photo of the damage within 48 hours of receipt so we can arrange a replacement.

Contact Us

Still have questions?

We’re here to help! You can reach the Moons Fur Lab team at:

• Email: [info.moon@moonsfurlab.com]

• Instagram DM: @moonsfurlab

• Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+8 )